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                                                                          Service Quality is Our First Priority            


What is mySIKAP Online Transactions?

mySIKAP is the transformation of JPJ’s main support system, SIKAP, which has been in operation for the last 20 years, providing the core services in the Department’s online operation.

The transformation through mySIKAP is most evident when the Department’s services are provided on a real-time basis, with an improved ICT infrastructure that is stable, dynamic, secured.

mySIKAP covers four (4) core service applications and 18 supporting applications which are developed to increase the efficiency and the quality of the Department’s services delivery to a world class standard for its customers.

mySIKAP provides a centralised information repository for the Department, which allow more efficient analyses, monitoring, future planning, information sharing and management in the making of integrated and accurate decisions. In addition, mySIKAP will not only simplifies and speeds up work processes and service delivery, but also provides emphasis on productivity of personnel and quality of work, essentially to the Department in providing more efficient and exemplary services.

The transformation of Jabatan Pengangkutan Jalan (JPJ) is a brand new way of implementing work processes beyond the norms in producing human capital with first class mentality and first class infrastructure.